Privacy Policy

OhSoPhresh Privacy Policy

Last updated: September 11, 2024

At OhSoPhresh and on behalf of our family of brands and subsidiaries:

We want to inform and empower you to exercise meaningful control over how your personal information is collected and used.

This Privacy Policy explains how we process personal information provided and collected when you access or use our websites (sites), mobile applications (apps), and any other online services where this Privacy Policy is posted (collectively, our online services). It also explains how we process personal information provided and collected when you interact with us offline (like when you shop in our stores, call our customer service team, or attend our events). 

In this Privacy Policy, personal information means information that relates to an identified or identifiable individual or as otherwise defined under applicable law.

We follow this Privacy Policy in accordance with applicable laws in the places where we operate. In some cases, we may provide supplemental terms specific to certain products and services and separate terms specific to certain regions. Supplemental terms are to be read in conjunction with this Privacy Policy, and region-specific terms apply separately. 

While we strive to manage various privacy laws consistently, some terms, obligations, and rights only apply or may be available to those who live in certain jurisdictions. Use of the term “right” in this Privacy Policy (and any supplements) is not intended to and shall not confer any legal rights or remedies on any person or party, and any such rights or remedies shall only exist to the extent expressly provided under applicable law.  

Employees and job applicants. If you are a OhSoPhresh employee, please refer to the OhSoPhresh Employee Privacy Policy applicable to you. 

Notice at collection

While we encourage you to read our full Privacy Policy, this Notice is to provide you with timely notice, at or before the point of collection of personal information, about the categories of personal information to be collected from consumers, the purposes for which the personal information is collected or used, and whether personal information is “sold” or “shared” (as those terms may be defined by applicable privacy laws).

We hope you will use this Notice as a tool when choosing whether to engage with us or to request to limit certain uses of your personal information.

We collect the following types of personal information: 

• Contact      and registration information
• Order      details and payment information
• Records      of purchases and services requested
• Customer      service communications
• Internet      and network activity information
• Online      identifiers (cookies and similar technologies)
• Content      provided in our public forums
• Inferences      reflecting interests and preferences 

We collect personal information to:

• Provide      the products and services you purchase and request
• Respond      to your inquiries and provide customer service
• Operate      and improve online services 
• Personalize      online content and experiences
• Market      and advertise
• Maintain      safety in our stores and combat illegal activities
• Comply      with legal obligations

We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.

Request to opt-out of certain uses of your personal information:

We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services. 

Your personal information is not shared for money, but certain uses may be deemed the “sale” or “sharing” of personal information under applicable privacy laws.

Click the “Your Privacy Choices" link located at the bottom of our websites and within our mobile apps under Customer Service, to opt-out of these uses of your personal information.

Read more about other privacy rights and choices that may be available to you under the  “Your privacy rights and choices” section of this Privacy Policy.

Types of personal information we collect and sources

The types of personal information we collect about you depend on your interactions with us but typically consist of information you provide to us, we generate and automatically collect on our online services, and we receive from other sources.

Please be aware that if you do not allow us to collect certain personal information, we may not be able to provide certain products and services, and some products and services may not be able to take account of your interests and preferences.

Information you provide to us

• Contact      and registration information. We collect contact and registration      information when you purchase, exchange, or return products, request      services, create a customer account, participate in a Loyalty Rewards      Program, redeem promotions, or interact with us for other products and      services, such as your name, email address, phone number, billing and      shipping address, clothing size and fit preferences, and other information      you may choose to provide (like your height, weight, interests and      activity preferences, partial birthday, social media handle, preferred      language, and your age and gender).
• Transaction      information.  We collect transaction information you provide      when you purchase, exchange, or return products, request services, or      redeem promotions, such as your order and service details and payment      information. We may add to or combine information we have collected about      you. For example, we may identify the region you live in so we can show      you prices for products in your local currency and improve the accuracy of      your shipping address.
• Communications      information. We collect and record communications information and      content you provide when you sign-up to receive marketing emails or texts      and communicate with us about a customer service issue or to make other      inquiries. For example, we collect and record information and content you      provide to us over the phone, text, or online chat (you may choose to chat      with us anonymously) or when you communicate with us using any other      service or communication method. This type of information includes your      contact information, the date and time you contacted us, call recordings,      the content of your communications, and your communication method.  
• Customer      content. We collect information and content you provide or make      available in our public forums (like online message boards, social and      wellness community environments, and other forums that do not have a      restricted audience) and when you provide feedback or product reviews,      respond to surveys, or use features of our services which may require the      collection of certain personal information to utilize the features. We      also collect information and content when you engage with us on social      media (like when you tag us or our products and services or allow us to      follow your social media profile). These types of information include any      information and content you choose to provide or make available, such as      opinions, feedback, preferences, wellness goals, photos, images, and      social media profiles and handles.   

Information we generate and automatically collect

• Internal      customer identifiers and commercial information. We generate      internal customer identifiers (like a customer or account ID) to keep      track of and manage your transactions and relationships with us and      collect commercial information, such as records of products or services      purchased, requested, considered, exchanged, or returned, and other      purchasing or consuming histories and tendencies. We may draw inferences      about you from the other types of information we collect reflecting your      interests, preferences, online behaviors, and characteristics.
• Internet      and network activity information. We use automated information      technologies to collect certain internet and network activity information      (with your consent, when required by applicable law) when you access or      use our online services. This type of information includes:
  • Identifiers       that can be used to recognize you or a device over time and across       different services (like browser ID, device ID, IP address, cookies and       app tracking technologies, or other forms of persistent or probabilistic       identifiers).
  • Information       about your interactions with our online services and advertisements,       including browsing activities and data that reflects the content you have       accessed, clicked on, or viewed, use of our accessibility features, and       information about the websites or apps visited immediately before or       after interacting with our online services.
  • Information       about your computer or device, such as the browser version and device       model.
  • Information       about your precise location when you permit an online service to access       device location.

For more information about the use of automated information technologies for targeted advertising and how you can opt-out, please see the "Your privacy rights and choices" section of this Privacy Policy.

Information we collect from others

We may collect personal information about you from publicly available and other sources, including:

• Service      providers and contractors. Service providers and contractors may      collect personal information when processing personal information on our      behalf for specific business purposes we alone or jointly with other data      controllers determine, including information you provide to us and that we      generate and automatically collect. 
• Social      media platforms and content distribution channels. When you      interact with content or features provided by social media platforms on      our online services or our content or ads on social media platforms (like      login or sign in features or tools that allow you to share our content      with others), we may obtain information from the social media platforms,      including your username, user ID, demographic information, and other      service-related information, subject to the settings and privacy practices      of the relevant social media platform. In addition, when you interact with      our content, products, services, or ads available on third-party sites,      apps, content distribution channels, or other media (like video sharing      and social network websites and apps), we may obtain information from      those third-party sources. The information we receive may include      information about the content you view or access, your demographic      information, and information about your interests.     
• Other      third parties. Third-party data suppliers (such as data      aggregators and data resellers) may supply us with internet and network      activity information, demographic information, and other information that      helps us recognize and learn more about you and other users of our online      services. We may also collect information from third-party fraud      prevention companies and companies we allow to make their goods and      services available to you on our online services, market and sell our      products, or offer products on a co-branded, co-sponsored, or      cross-promotional basis, such as contact, transaction, and automatically      collected information.

Franchisees 

We have franchise agreements with franchisees in a number of countries around the world. Under these agreements, third parties operate (or will operate) stores, shop-in-shops, and websites that sell apparel and related products under our brand names. We do not share personal information with our franchisees, and they do not share personal information with us. Personal information collected by a franchisee is subject to the franchisee's own privacy policies. Please be sure to review other privacy policies that may apply.

How we use personal information

We use personal information we collect to:

• Provide      products and services. These uses include providing products and      services you purchase and request, such as processing transactions and      payments, fulfilling orders, maintaining and servicing customer accounts      and Loyalty Rewards Programs, and providing promotions, events, and other      offers. We also use information to improve and develop new products and      services. 
• Communicate      with you. These uses include responding to your inquiries,      providing customer service and technical support, sending you      transactional and related communications about your purchases, Loyalty      Rewards Programs, and product and policy changes, and sending you communications      about promotions, events, and other offers and products and services we      think may be of interest to you.  
• Operate      and improve online services. These uses include operating,      troubleshooting, improving, and developing new online services and      features, as well as learning how you and other users interact with and      respond to our online services and advertisements.
• Personalize      online content and experiences. These uses include personalizing      online content, providing recommendations and reminders, and enhancing the      quality and your overall experience with our online services (like      retaining your user preferences and presenting content in the most      effective manner for the browser or device you use to access our online      services). We may try to establish cross-device connections and link the      different browsers and devices you use to access or use our online      services to help us recognize you as a customer or visitor and provide you      with a seamless and consistent personalized experience when interacting      with us using different browsers or devices.
• Market      and advertise. These uses include developing, managing, and      conducting advertising and marketing campaigns. We may use personal      information to serve targeted ads and analyze and measure the performance      and reach of our advertising and marketing efforts (on our online services      and elsewhere) based on your online activities and how you interact with      our advertising and marketing. We may also use personal information to      create and identify audiences that are most likely to respond to ads based      on information we have already collected or infer about your interests and      preferences.  
• Maintain      safety and security and combat illegal activities. These uses      include maintaining safety and security in our stores, as well as      preventing, detecting, and investigating security incidents or activities      that may violate our polices or be illegal, and helping to ensure the      ability of our networks and information systems to detect security      incidents that may compromise the availability, authenticity, integrity,      and confidentiality of stored or transmitted personal information. 
• Comply      with legal obligations. These uses include complying with our      legal and regulatory obligations (such as maintaining records of your      privacy requests, preferences, and choices), protecting our rights and the      rights of others, and fulfilling our corporate obligations.  

For residents in certain jurisdictions outside the United States, we may process your personal information on the following grounds:

• To      perform our contractual obligations to you. We process your      information to provide you with our online services and other products and      services, related content, and to communicate with you. For example,      when you make a purchase from us, we process your contact and payment      information to fulfill our commercial obligations, communicate with you      about your purchases and requested services, and provide customer services      you request. Failure to provide requested information could prevent or      delay the fulfillment of our contractual obligations.
• To      pursue our legitimate interests. We process your information to      provide you with our online services and other products and services, to      communicate with you, and for our advertising and marketing purposes. For      example, our legitimate interests may include making improvements to and      understanding how you interact with our online services and, as      appropriate, sending you communications about our products and services we      think may be of interest to you. To accomplish our legitimate interests,      we may share your information with other parties (as outlined in the “Disclosure      of personal information and recipients” section of this      Privacy Policy), including for our advertising and marketing purposes. We      maintain safeguards to protect the information we process to pursue our      legitimate interests.
• To      comply with our legal obligations and protect our rights. We      process and share your information as necessary to comply with our legal      obligations and protect our rights and the rights of others. For example,      we may be required to collect certain information from you when processing      your purchase and payment information for tax, regulatory compliance, or      financial reporting reasons.
• With      your consent. If we obtain your consent to process your      information, you can withdraw your consent at any time (typically through      the same method by which you provided your consent). If you have questions      about the process to withdraw your consent, please email us using the email      address on our website in the  “Contact      us” section of this Privacy Policy. Please note in the      subject line consent as well.

Disclosure of personal information and recipients

We may disclose or share the types of personal information we collect with:

• Our      brands and subsidiaries. We may share information with and among      our family of brands and subsidiaries to provide our products and services      and for other purposes outlined in this Privacy Policy.
• Service      providers and contractors. We may provide or make available      personal information to service providers and contractors to process on      our behalf for specific business purposes we alone or jointly with other      data controllers determine. For example, service providers and contractors      may process personal information on our behalf to process payment card      transactions, distribute communications, operate online and other      communication methods, manage offers and promotions, and provide services      for order fulfillment and logistics, data analytics, computer and      cloud-based networks, and fraud prevention.   
• Advertising      and marketing providers. We may share your information with      advertisers (such as advertising agencies, networks, and exchanges).      marketing businesses, third-party data suppliers (such as data aggregators      and data resellers), and other entities that help us to create, deliver,      and assess our advertising and marketing campaigns and learn more about      you and other users of our online services. These parties may combine your      personal information with their own records (and records available from      other sources) for their own purposes, including for their own and other      third-party marketing. We do not share payment information with these      parties.

For more information about how we may share information for targeted advertising and how you can opt-out, please see the "Your privacy rights and choices” section of this Privacy Policy.  

• Social      media platforms. If you interact with social media widgets, share      content using social media share buttons or access features of our online      services that contain content or features provided by social media      platforms, the relevant social media platforms may collect or have access      to personal information. Please review the privacy policies of the social      media platforms you interact with as we are not responsible for their      privacy policies.        
• Participants      in public forums or the public. When you participate in our      public forums (like online message boards, social and wellness community      environments, and other forums that do not have a restricted audience),      you may choose to make your personal information available to other      participants, such as your opinions, feedback, goals, and personal      information that may be considered sensitive. Your personal information      can be viewed by other participants, and they may be able to comment on it      and collect and store it elsewhere before you have a chance to remove it.      We do not control and are not responsible for how others may use your      personal information. We urge you not to post or make any information      available that can be used to directly identify you (such as your name,      age, address, email, and phone number) or you have any concern about being      viewed or accessible by other participants or the public.  
• Non-profit      groups and programs. If you participate in third-party non-profit      programs, we may provide your information to the program providers,      administrators, and others when required by the programs. For example, it      may be necessary to provide your contact and purchase information to those      who run the programs and your purchase information to credit card      processors, so part of your purchase may be donated to non-profit      organizations or participants. Once your information is provided to      these third parties, it is subject to their privacy policies. Please      review other privacy policies that may apply.
• Other      third parties. We may provide your information to other      third-party companies that we allow to make their goods and services      available to you on our online services, market and sell our products, or      offer products on a co-branded, co-sponsored, or cross-promotional basis.      These initiatives may be offered on our online services or on other      media. 
• Parties      you direct us to share information with. We may share your      information with third parties with your consent or at your request.
• Others      when required by law or as necessary to protect our rights. We      may share your information to comply with or enforce the law, legal      process, or applicable industry standards (including responding to court      orders, warrants, subpoenas, and other requests from public and government      authorities) and as we believe is necessary or appropriate to protect,      enforce, or defend our legal rights (including with third parties to help      us prevent, detect, and investigate security incidents and combat fraud or      other illegal activities) and protect individuals’ privacy and safety. 
• Parties      involved in corporate transactions. We reserve the right to      transfer any of the information we have about you to proceed with the      consideration, negotiation, or completion of a sale or transfer of all or      a portion of our business or assets to a third party, such as in the event      of a merger, acquisition, or other disposition, or in connection with a      bankruptcy reorganization, dissolution, or liquidation.

Your privacy rights and choices

Depending on where you reside and legal limitations, applicable laws in your jurisdiction may grant you the right to make certain privacy requests. Even if you do not live in one of these jurisdictions, we allow you to make the same requests, and we will take reasonable steps to fulfill them.

You may make a request to:

• Know. You      may request a copy of the personal information we have collected about      you.
• Delete. You      may request that we delete the personal information we have collected      about you.
• Correct. You      may request to have inaccurate information about you corrected.
• Opt-out      of sharing for targeted ads. You may opt-out of our sharing      certain personal information with other parties to provide analytics      services and serve targeted ads on our behalf.

How to make a request to know, delete, or correct

Click here to make a request using our online Privacy Requests Form. 

To fulfill your request, we may need to verify your identity. We will send you an email with a link to confirm your email address and may request additional information solely for the purposes of verifying your identity. We only use the information collected through the Privacy Requests Form or otherwise requested to fulfill and maintain records of your request. 

Please follow the instructions provided in the communications sent to you, including how to access the fulfillment status and other information related to your request. 

You may have an authorized agent make a request on your behalf using the Privacy Requests Form. Your agent will be required to provide written proof that you gave the agent signed permission to submit the request on your behalf. In some cases, we may ask you to verify your identity directly with us or directly confirm that you provided the agent permission to submit the request on your behalf.

You or your authorized agent may also make a request by writing us through the customer service email. Simply state in the subject line the Opt-out/request to delete along with contact information.

If you are a business contact, please submit your requests by writing to us using the contact information above.

• Notice      regarding requests to delete. After submitting a request to      delete, your personal information will be deleted, including your online      accounts and Loyalty Program Memberships. Deletion removes all related      records, including all Loyalty Program Membership rewards, benefits, and available      promotions. We are not able to reinstate and you will no longer accrue      these after deletion.
• Reviewing      and correcting personal information. If you have created a      customer account, you are able to review and update certain information      and user preferences for your account. Please sign in and click "your      account" in the top right corner of the website or the account icon      in our mobile apps. You may also contact customer service or make a      request to delete. 

We work to fulfill requests within the time frames provided by applicable law, and, in some cases, fulfillment make take up to 30 or 45 days depending on where you reside.

Opt-out of sharing for targeted advertising 

We may share personal information with other parties to provide analytics services and serve ads on our behalf targeted to your interests and based on your online activities. Information may be linked to your browser or device (like cookies and similar tracking technologies) and related to you if you have a customer account or interact with us in other ways. These parties may use the information for their own marketing and to offer products and services on our online services. 

Your personal information is not shared for money, but certain uses may be deemed the “sale” or “sharing” of personal information under applicable privacy laws. We do not sell or share personal information of individuals we know to be under 16 years of age.

Please click the “Your Privacy Choices” link located at the bottom of our sites and within our mobile apps under Customer Service, to opt-out of these uses of your personal information using our Privacy Preference Page and Webform.

If you have a customer account, please sign-in first, before taking the steps on the Privacy Preference Page and Webform, so we can maintain your preference. We only use the information requested to fulfill and maintain records of your request. Your request may take up to 15 business days to process. 

Some browsers allow you to enable privacy-controls in the browser's settings to automatically signal your opt-out preference to the websites you visit (like the Global Privacy Control). We honor the Global Privacy Control as a valid request to opt-out of the sharing of information linked to your browser.

You may have an authorized agent submit a request to opt-out on your behalf using the Privacy Preference Page and Webform. Your agent will be required to provide your signed permission to make the request on your behalf. The requirement for your agent to provide signed permission does not apply to requests to opt-out received via the Global Privacy Control.

Please keep in mind:

• Opt-out      tools are limited to the browser or device you use because they work off      your browser ID and device ID. If you’re not signed-in to your customer      account or don’t have a customer account, you will need to opt-out on each      browser and device you use.
• Your      browser may save some information in its cookies and cache to maintain      your privacy preferences. Clearing these may remove opt-out      preferences, requiring you to opt-out again.
• If      you opt-out, you may still see ads online, but these ads will not be based      on your inferred interests.
• Some      automated means may still be used to collect information about your      interactions with our online services for the other purposes described in      this Privacy Policy (like to remember user preferences or enable specific      functionality).
• We      use necessary cookies to make our sites work. Necessary cookies enable      core functionality such as security, network management, and      accessibility. You may disable these by changing your browser settings,      but this may affect how the sites function. 

You may also choose to control targeted ads you receive within apps by using the settings and choices made available to you by your device manufacturer. Your device manufacturer will typically have their own privacy settings to block technologies used for targeted advertising or ask for your permission first.

You can read more about targeted adverting and take additional steps to control targeted advertising from many ad networks and exchanges by visiting the Digital Advertising Alliance (www.optout.aboutads.info) or European Interactive Digital Advertising Alliance (www.edaa.eu). 

As online environments continue to evolve, additional opt-out mechanisms or privacy settings may become available to you. We encourage you to review the information on opt-outs and settings that browser owners, device manufacturers, technology companies, and industry associations make available to you.

Reasons a request may be denied and exceptions

We may deny your request if we are unable to verify your identity. We use your confirmation of your email address as one way to verify your identity. For example, we may deny your request, if you don’t timely respond to our request to confirm your email address or provide other requested information necessary for us to verify your identity or process your request. We may deny a request from an authorized agent if the agent does not provide required permissions.

If you make a request to delete your personal information, we may not be able to delete certain information if the information is required for us to process your purchase payments or fulfill your orders (exchanges or returns) or requested services. 

We may not be able to honor your request, to the extent it otherwise restricts our ability to comply with applicable law (including cooperating with law enforcement) or our regulatory obligations (like maintaining records of your requests and preferences) or in our good-faith judgment we believe information is necessary to exercise or defend a legal claim or protect our operations and property or the privacy, safety, and property of others.

If we deny your request, you may appeal our decision by writing to us using the address in your area listed under the "Contact us" section of this Privacy Policy. If you have concerns about the results of an appeal, you may contact the supervisory authority where you reside.

Non-discrimination

We do not discriminate against anyone for exercising their privacy rights or making similar requests.

Automated individual decision making

We do not make decisions about you based solely on automated processing of your personal information, including profiling, which produces legal effects or similarly significantly affects you, unless necessary for entering or performance of a contract with you based on your explicit consent or as authorized by applicable law.

Email marketing

You may opt-out of receiving marketing or promotional emails from us by clicking on the “unsubscribe” link contained in such emails. Please keep in mind that if you opt out of receiving marketing or promotional emails, we may still send you transactional communications, such as those relating to your purchases or Loyalty Rewards Program.

Text message marketing

You may opt out of receiving marketing or promotional texts from us by texting the word STOP in response to a text message or following other instructions provided to you when you elected to receive texts. You may have requested texts from more than one list, so you will need to opt-out from each list you are on.

Direct mail

You may request that we stop sending you postal mail offers through the United States post office by writing to us at: Privacy Requests, Legal Department 

Co-branded, co-sponsored, or cross-promotional offerings

If you choose to participate in a co-branded, co-sponsored, or cross-promotional offering, the brand, sponsor, or other third party involved in that offering may use your information for their own purposes, including advertising and marketing. You must contact the relevant third party directly to exercise your opt-out choices with respect to the third party’s use of your information.

Push notifications

If an online service enables push notifications on your device, you may review and update your push notification preferences by adjusting the notification settings provided by your device manufacturer. Deactivation may not apply to our in-app notifications and alerts.

In-store technologies

If you choose to use our in-store Wi-Fi services, you can opt-out of the auto-reconnect feature by adjusting your mobile device settings provided by your device manufacturer or by visiting www.smart-places.org.

Sensitive personal information

We do not use or disclose sensitive personal information unless it is necessary to provide the goods or perform the services you have requested (such as processing or fulfilling orders and transactions), with your consent, or as otherwise authorized by applicable law (such as to prevent, detect, and investigate security incidents, ensure physical safety, and show non-personalized advertising as part of your current interaction with us). We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you. 

Children’s privacy

We do not knowingly collect personal information directly from children under the age of 13 (16 in the United Kingdom or European Union) without parental consent. Our online services are general audience properties and are not specifically targeted to or intended for use by children.   

Retention of personal information

We retain personal information for the length of time needed to fulfill the purposes for collection unless a longer retention period is required or permitted by applicable law.  

Data transfers

We have operations and vendors in the United States, Canada, and other countries which means we may transfer your personal information to or store or access it in jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We provide adequate protection for the transfer of personal information in accordance with applicable law, such as by obtaining your consent, setting up contractual obligations with our service providers and third parties, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. As applicable law may provide, you may request a copy of these Standard Contractual Clauses by contacting our representative in the United Kingdom and European Union identified in the "Contact us" section of this Privacy Policy.

Information safeguards

Our goal is to provide you with safe and convenient experiences when you interact with us. We maintain technical and organizational measures designed to protect you and your personal information. Please note that we will never email you asking for personal information (like your customer account access credentials, date of birth, or credit card information). Additionally, we will never email you with attachments that can be opened. If you receive a suspicious email that appears to be from us, please contact us as identified in the “Contact us” section of this Privacy Policy.

Third-party sites and platforms

When you provide information to us on sites, apps, and other platforms operated by third parties (like using one of our apps on a third-party platform through your mobile device), the information you provide may be separately collected by these third-party operators. In addition, you may interact with our content, products, services, or ads available on content distribution channels operated by third parties (like video sharing and social network websites and apps). The information we collect is subject to this Privacy Policy, and the information these third-party operators collect is subject to their own privacy policies. Privacy choices you make on third-party sites, apps, platforms, or content distribution channels will not apply to our use of the information we have collected directly through our online services. 

Please also keep in mind that our online services may contain links to other sites and platforms that we do not own or control. We are not responsible for the privacy practices of other sites and platforms. We encourage you to be aware when you leave our online services and to read the privacy policies published by relevant third parties that may apply.

Additional Information for California Residents

This Privacy Policy covers our information practices for the last 12 months regarding the categories of personal information we have collected (under the "Types of personal information we collect and sources" section of this Privacy Policy), sold/shared to third parties (under the "Your privacy rights and choices" section of this Privacy Policy), and disclosed for business purposes to third parties (under the "Disclosure of personal information and recipients" section of this Privacy Policy).  For information about your privacy rights and choices and how to exercise them, please review the "Your privacy rights and choices" section of this Privacy Policy. 

Loyalty Rewards Programs

Notice of Financial Incentive. We provide rewards benefits and special offers to customers who participate in our OhSoPhresh Loyalty Rewards Programs (collectively, the "Loyalty Rewards Programs"). We may also provide other program offerings (such as sweepstakes, contests, or promotional campaigns) to customers who sign up to participate or to receive communications from us via email, text, and social media. Personal information is collected when you participate in Loyalty Rewards Programs and other program offerings and may include your contact and transaction information, information we generate and automatically collect, and other information that allows us to tailor our communications and provide offers and products and services we think may be of interest to you. 

You can sign up to participate in Loyalty Rewards Programs online. Please review our Loyalty Rewards Program Terms and Conditions presented to you when you sign up. You can withdraw from Loyalty Rewards Programs at any time by contacting an online customer service representative.

You may choose to opt-out of or end communications related to other program offerings, as explained under the “Your privacy rights and choices” section of this Privacy Policy.

Loyalty Rewards Program benefits and offers and other program offerings are reasonably related to the value of a participant’s data based on our estimate of the value of participant’s data that forms the basis for offering the programs (less expenses to provide such programs). Methods used to calculate the value of a participant’s data include: 

• Loyalty      Rewards Programs. Participants earn points when they purchase      products from participating brands that can be used to discount the price      of their future purchases with participating brands. We estimated the      value of a participant’s data by comparing the amount spent by participants      to similarly situated customers who do not participate in the Loyalty      Rewards Programs over a 12-month period.
• Other      special offers. Participants receive special offers when they      sign up, and the value of a participant's data varies based on: (i) the      special offer provided at the time, (ii) the amount a participant      purchases using that special offer, and (iii) the value of future special      offers a participant receives from us and uses to make purchases. For      example, a 20% discount offer will be valued differently depending on the      amount of a participant's purchases. 

If you participate in any of our Loyalty Rewards Programs or other program offerings, you will not be treated differently because you exercise a legal right or make a similar request. 

If you request deletion of your personal information, deletion includes your online accounts and Loyalty Program Memberships (unless an exception applies) and all related rewards, benefits, and available promotions. We are not able to reinstate and you will no longer accrue these after deletion.

Statistics on California consumer privacy requests we receive. The following are statistics on the number of privacy requests we’ve received from California residents. 

*Lack of response to identity verification.

Shine the light. California law permits California residents to request certain information regarding and/or opt-out of our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following at our customer service email provided on our website.

Minor content removal. If you are a California resident, under 18, and a registered user of our services, you may ask us to remove content or information that you have posted to these services by contacting us. Please note that your request does not ensure complete or comprehensive removal of the content or information. For example, some of your content may have been reposted by another user on other media.

Policy revisions and updates

Because we may revise and update this Privacy Policy from time to time, we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top. If we make material changes, we will provide you with additional notice, such as adding a statement on the homepages of our websites or sending you a notification. 

Contact us

If you are in the United States and have any questions or concerns about this Privacy Policy or our information practices, you may email us at customer service subject:

Privacy Requests